Public Offer Agreement / Terms of Service

Effective Date: 27 July 2026

These Terms of Service (the “Terms”) are a public offer under the laws of the Slovak Republic. They govern the use of this website and the provision of services by CONSYSTEAM s.r.o., Doležalova 3424/15C, 821 04 Bratislava – Ružinov, Slovak Republic, Company ID (IČO): 56829914, Tax ID (DIČ): 2122463981, email: [email protected] (the “Provider”).

By using this website, contacting the Provider about its services, or entering into a Service Agreement with the Provider, you acknowledge these Terms. A signed Service Agreement governs the specific services supplied to a client and prevails over these Terms where the two conflict.

1. Services

The Provider delivers AI and operational services, including:

• AI assistant and corporate chatbot design, development, deployment, and maintenance
• Business-process analysis and automation
• AI implementation, integration, and consulting
• Documentation, reporting, analytics, and related operational systems

The scope, deliverables, timeline, acceptance criteria, support arrangements, and any other project-specific terms are defined in a written Service Agreement, proposal, or statement of work accepted by both parties (collectively, a “Service Agreement”).

2. Use of the Website

You may use our website for informational purposes and to contact us regarding our services. You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit harmful software, spam, or misleading content
• Scrape or reproduce content without written permission

3. Intellectual Property

All content on this website — including text, graphics, logos, and design — is the property of CONSYSTEAM s.r.o. and is protected under applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Unless a Service Agreement states otherwise, the Provider retains the intellectual property rights in the deliverables it creates, as well as in its pre-existing materials, general-purpose tools, frameworks, methodologies, know-how, and non-client-specific components. Upon full payment of all amounts due, the client receives a licence to use, run and modify the deliverables for its own business purposes, without time limit and without any obligation to keep working with the Provider. The client’s own data and materials remain the client’s property at all times.

4. Client Responsibilities

By engaging our services, you confirm that:

• You have the legal right to share the documents and data you provide to us
• The data provided does not violate any third-party rights or applicable law
• You will maintain the confidentiality of any credentials or access we provide

5. Payment Terms

Fees, invoicing, payment method, taxes, and payment deadlines are defined in the relevant Service Agreement. Prices displayed on this website are informational only and do not create a subscription, payment obligation, or binding offer for a particular scope of work.

Unless otherwise agreed in writing:

• Invoices are due within 14 days of issuance.
• Late payments may incur interest at the rate permitted by Slovak law.
• The Provider may suspend services when an invoice is more than 14 days overdue, and may terminate the engagement when it is more than 30 days overdue. Suspension does not extend to personal data processed on the client’s behalf, which is returned or deleted under the applicable Data Processing Agreement regardless of any outstanding amount.

6. Refund Policy

Due to the custom nature of the services, fees are non-refundable after work has commenced, unless otherwise agreed in writing. For projects with a paid pilot phase, the pilot fee is non-refundable but may be credited against the full project cost where the Service Agreement provides for it.

7. Limitation of Liability

To the fullest extent permitted by applicable law, CONSYSTEAM shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Errors arising from inaccurate or incomplete documents provided by the client

Our total liability for any claim related to the services shall not exceed the amount paid by the client to the Provider under the relevant Service Agreement in the six months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under mandatory law.

8. Confidentiality

We treat client data and documents as confidential. We do not share, sell, or use client data for purposes other than delivering the agreed services, except where required by law or agreed in writing. A Non-Disclosure Agreement (NDA) is available upon request and may be signed before data exchange.

9. Data Processing

Where applicable, the Provider acts as a data processor on behalf of the client as data controller. A GDPR-compliant Data Processing Agreement (DPA) is available and will be entered into for projects involving personal data where required.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Slovak Republic. The parties will first seek to resolve disputes through negotiation. If no agreement is reached, disputes shall be referred to the competent courts of the Slovak Republic in Bratislava.

11. Changes to These Terms

The Provider may amend these Terms by publishing an updated version on this website. Material changes may also be communicated by email or a website notice. Continued use of the website or services after the updated Terms take effect constitutes acceptance of the changes.

12. Contact

If you have any questions about these Terms, please contact us:

CONSYSTEAM s.r.o.
Doležalova 3424/15C, 821 04 Bratislava – Ružinov, Slovak Republic
Company ID (IČO): 56829914
Tax ID (DIČ): 2122463981
Email: [email protected]